Zest & Berry are committed to protecting the privacy of our customers. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we intend to use it and how we keep it secure. This Policy also sets out your right in relation to your personal information. This Policy works in conjunction with our terms and conditions and only applies to the personal information that we obtain, not information that may be collected from your interactions with third parties.
Information is collected from you whenever you interact with our Website, including when you make purchases, when you browse our Website, when you use our services or when you sign up to receive any of our services. The information we collect is clearly set out on the web page, on which we collect it. It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order from us.
We will only ask for personal information from you where necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you.

Information that we collect includes:

  • Your contact details you provide when placing your order including name, title, billing address, delivery address, telephone number(s) and email address.
  • Recipient and delivery details you provide when placing your order, including name, address, contact telephone numbers, delivery instructions and email address
  • The occasions for which you purchase our goods and services such as birthdays and anniversaries
  • Any personal data contained within the card message (e.g., names and birthdays)
  • Details associated with the products you order
  • Details of the services you purchase or subscribe
  • Your communication and marketing preferences including delivery updates and notifications

In addition, we may collect your IP address and use cookies to allow the correct function of the site. You can find out more information on how cookies are used on this Website in the Cookies Policy.

Why we collect it:
We collect information about you so that we can assist your use of the site and improve the site generally whilst marketing to you more effectively, as well as process orders and provides after-sales care.
From time to time, we may also send you a letter, email or other communication, telling you about new products or special offered by us.

Mailing Lists:
As part of the registration process for our e-newsletters and email offers, we collect personal information. We use that information for a number of reasons: to tell you about the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to confirm our records are accurate and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice.
You can unsubscribe to all or specific mailings at any time by clicking the Unsubscribe link at the bottom of any of our emails, going to your account preferences here or by emailing us directly.

Who we may disclose your information to:
We do not disclose your information to third parties for marketing purposes. The only other circumstances when we may provide details, from which you are identifiable, to third parties, are where we are required to do so by law.

Payment Details:
Zest & Berry Payment details are stored securely by a third party to allow recurring payment for future orders. We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.

Keeping information about you secure is very important to us. All information submitted within the order process and personal organiser is encrypted to ensure your personal and sensitive information is kept secure.
You can tell when a page is secure when ‘https’ appears in front of in your browser’s address window. A closed padlock icon will also be displayed at the bottom of your browser window.

Accessing and updating your personal information:
You are entitled to view, amend, or delete the personal information that we hold. Please contact us to submit your request via email.

Links to Other Web Sites:
This Privacy Notice does not cover the links within this site to other websites, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with their use of your data. It is advisable that you check their privacy policy.

Changes to this Privacy Notice
From time to time it may be necessary for us to update this privacy statement. This Privacy Notice was last updated on 1st December 2021.

If you have any questions/comments about our use of cookies or our privacy policy, please contact us by email at

Cookies Policy
We use a system for classifying the different types of cookies which we use on the Website, or which may be used by third parties through our Website. This classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the potential loss of functionality if you decide you don’t want to have them on your device.

What is a cookie?
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g., a computer or smartphone) when the user accesses a website. Cookies are useful because they allow a website to recognise a user’s device and store some information about the user’s preferences or past actions.
You can consent to, or block the use of, specific Cookies by activating the relevant settings in your browser or in the case of third-party cookies – by contacting the third parties directly. We don’t have access to the cookies which third parties place on the website; other than allowing them to be served. If you would like more information about these practices and to know your choices about not having this information used by certain of these companies, please visit
In order to use some parts of our site, you will need to consent to Cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our site may not work properly and you may not be able to access all or part of the site.

Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. You can find more information about cookies at

Here is a list of the categories of cookies we use and why:

Strictly necessary cookies
These cookies enable services you have specifically asked for. They are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. For example, we use these Strictly Necessary Cookies to identify you as being logged in to the Sites and to authenticate you. These cookies are also required to ensure that the products that you add to your shopping basket are kept there while you are shopping, and that the data that you enter during the ordering process is retained, to allow you to proceed with the payment of your order. These cookies are persistent and allow for session to session browsing. These cookies cannot be switched off in our systems. You may not opt out of Strictly Necessary Cookies. You can set your browser to block or alert you about these cookies, but if you do block them, you may not be able to access some parts of our Sites and we cannot guarantee how the Sites or the security on the Sites will work.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember information you may enter (such as an encrypted delivery address for the purpose of obtaining an accurate delivery cost) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third-party cookies
These cookies allow third-parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Facebook, Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Your rights
We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
If you wish to contact us about anything to do with your data and Zest & Berry please contact us at

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